Responsible Gambling
Gambling should always feel like entertainment - never a way to make money or escape stress. This page explains the safer-gambling tools available on your Monster Casino account, how to use them, and where to find free, confidential support if you need it.
Responsible Gambling Overview
Our Commitment to Safer Gambling
Monster Casino is operated by ProgressPlay Limited under UK Gambling Commission account number 39335. Holding a UKGC licence means we are legally required to put player protection ahead of revenue: every account we open must be age and identity verified, every customer must have access to deposit limits, time-outs and self-exclusion, and we must monitor play for signs that gambling has stopped being fun. We take that duty seriously and treat it as the foundation of our service - not a tick-box exercise.
Most people who gamble do so safely, within their means, and without harm. For a small minority, however, gambling can cause real damage to finances, relationships and mental health. The information, tools and support links on this page are designed for everyone: to help recreational players stay in control, and to give anyone worried about their own play - or someone else's - a clear, no-judgement route to help.
Licensed & Audited
UKGC account #39335. Operated by ProgressPlay Limited under strict UK player-protection rules.
Age & ID Verified
Every account is age-checked. Strictly 18+. We block underage registrations before any deposit can be made.
Free Help, Always
Partnered with GamCare, BeGambleAware and GAMSTOP - independent UK services available 24/7.
Safer Gambling Tools On Your Account
All of the tools below are free, available to every Monster Casino player, and can be activated from the My Account → Responsible Gambling area. Limits take effect immediately. Reductions apply straight away; increases or removals are subject to a 24-hour cooling-off period as required by UKGC rules.
| RG Tool | What It Does | How to Activate |
|---|---|---|
| Deposit Limit | Caps the amount you can deposit per day, week or month across all payment methods. | My Account → Responsible Gambling → Deposit Limit |
| Loss Limit | Limits net losses (stakes minus winnings) over a chosen period to protect your bankroll. | My Account → Responsible Gambling → Loss Limit |
| Reality Check / Session Reminder | Pops up at intervals you set (e.g. every 30 or 60 minutes) showing time and net spend. | My Account → Responsible Gambling → Reality Check |
| Time-Out | Short cooling-off break: 24 hours, 7 days, 30 days or 6 weeks. Account is locked from play. | My Account → Responsible Gambling → Take a Break |
| Self-Exclusion | Closes your account for 6 months, 1, 2 or 5 years. Cannot be reversed during that period. | My Account → Responsible Gambling → Self-Exclude (or contact Support) |
| Marketing Opt-Out | Stops all promotional emails, SMS and push notifications. You can opt out at any time. | My Account → Communication Preferences (or unsubscribe link in any email) |
Setting and Changing Your Limits
Setting a limit before you play is one of the simplest and most effective safer-gambling habits. You can set more than one limit at the same time - for example a daily deposit limit alongside a weekly loss limit. The table below summarises the periods available and how changes are applied.
| Limit Type | Period Options | How to Change |
|---|---|---|
| Deposit Limit | 24 hours, 7 days, 30 days | Decrease: applies immediately. Increase or remove: 24-hour cooling-off, then re-confirm. |
| Loss Limit | 24 hours, 7 days, 30 days | Decrease: instant. Increase: 24-hour cooling-off plus active confirmation. |
| Wager / Stake Limit | 24 hours, 7 days, 30 days | Decrease: instant. Increase: 24-hour cooling-off. |
| Session Time Limit | 15, 30, 60 or 120 minutes per login session | Adjust at any time - change applies to your next session. |
| Reality Check Interval | 15, 30 or 60 minutes | Adjust any time. By default, a reality check fires every 60 minutes for new accounts. |
Cooling-off rules on increases are required under UKGC LCCP. They are there to give you time to reconsider before raising a protective limit.
Warning Signs - And What To Do
If gambling has stopped feeling like fun, that is the most important warning sign of all. The behaviours below are common red flags. Spotting one or more in your own play - or in someone close to you - is not a verdict, it is a prompt to pause and use the tools and support listed on this page.
| Warning Sign | Behaviour | What To Do |
|---|---|---|
| Chasing Losses | Increasing stakes or sessions to win back money you have already lost. | Stop the session. Set a loss limit. Take a 24-hour or 7-day time-out. |
| Gambling With Borrowed Money | Using credit cards, overdrafts, payday loans or money owed to others to fund play. | Stop immediately. Self-exclude. Contact GamCare on 0808 8020 133 for free debt and emotional support. |
| Hiding or Lying About Play | Concealing time spent or money lost from family, partner or friends. | Talk to someone you trust. Use BeGambleAware's confidential live chat. |
| Skipping Responsibilities | Missing work, study, family commitments or sleep because of gambling. | Take a 30-day or 6-week time-out. Consider self-exclusion if the pattern continues. |
| Mood Swings Around Play | Anxiety, irritability, low mood or restlessness when not gambling, or when limits are hit. | Reach out to GamCare or the National Gambling Helpline (0808 8020 133, 24/7). |
| Loss of Control Over Time | Sessions lasting much longer than intended; ignoring reality-check pop-ups. | Set a session time limit. Lower your reality check interval to 15 or 30 minutes. |
| Thoughts of Self-Harm | Feelings of hopelessness, guilt, or thoughts of harming yourself related to gambling losses. | Self-exclude immediately. Call Samaritans on 116 123 (free, 24/7) or contact your GP. |
Self-Exclusion: Account-Level and GAMSTOP
Self-exclusion is the strongest tool available. It locks you out of gambling for a fixed minimum period that cannot be reversed, even on request. You can self-exclude just from Monster Casino, or - via GAMSTOP - from every UKGC-licensed online operator at the same time. Once a self-exclusion is in place we will also stop sending you marketing communications.
| Option | Scope | Duration |
|---|---|---|
| Account Self-Exclusion | Monster Casino account only (and other ProgressPlay-operated brands). | 6 months, 1 year, 2 years, or 5 years |
| GAMSTOP | Every UKGC-licensed online gambling site, in one registration. | 6 months, 1 year, or 5 years |
| Time-Out (short break) | Monster Casino account only - login and play blocked. | 24 hours, 7 days, 30 days, or 6 weeks |
| Bank Gambling Block | Blocks gambling transactions on your debit/credit card at the bank level. | Available with most major UK banks - request via your banking app |
| Software Blocking | Tools like Gamban or BetBlocker block gambling sites and apps on your devices. | User-defined; can be made tamper-resistant |
A self-exclusion through Monster Casino does not by itself cover other operators. For full UK-wide coverage, register with GAMSTOP as well. We strongly recommend combining account self-exclusion with GAMSTOP, a bank gambling block, and a blocking app.
Independent Help and Support
If gambling is causing you, or someone you know, harm or worry, please reach out. The organisations below are independent of Monster Casino, free to use, and confidential. You do not need to be in crisis to contact them.
| Organisation | Service | Contact |
|---|---|---|
| GamCare | National Gambling Helpline, free confidential advice, live chat and treatment referrals. | 0808 8020 133 (24/7) - gamcare.org.uk |
| BeGambleAware | Information, self-assessment tools and signposting to free NHS-backed treatment. | begambleaware.org (live chat available) |
| GAMSTOP | Free national self-exclusion scheme covering all UKGC-licensed online operators. | gamstop.co.uk - register online in minutes |
| Gambling Therapy | Global online support for gamblers and their families, multi-language live help. | gamblingtherapy.org |
| National Gambling Support Network (NGSN) | UK-wide network of free face-to-face and online treatment partners coordinated by GamCare. | Referral via GamCare 0808 8020 133 |
| Gamblers Anonymous | Peer-led recovery meetings (in-person and online) using a 12-step model. | gamblersanonymous.org.uk |
| Samaritans | Emotional support if you are struggling to cope, including with gambling-related distress. | 116 123 (24/7, free) - samaritans.org |
Protecting Under-18s
It is a criminal offence in the UK for anyone under 18 to gamble online, and it is illegal for an operator to allow it. Monster Casino strictly enforces this. Every new account is age-verified before any deposit can be made; if we cannot confirm a customer is 18 or older, the account is suspended and any deposited funds are returned.
If you share a device with children or other people in your household, please take the following steps to keep them safe:
- Never save your Monster Casino password in a shared browser. Always log out after every session.
- Keep your payment cards and banking apps secure and out of reach of minors.
- Use device-level parental controls or filtering software such as Net Nanny, Qustodio or built-in OS family settings.
- Talk openly with young people about gambling, the role of chance, and why these sites are 18+.
If you believe an under-18 has accessed Monster Casino, please contact our support team immediately so we can investigate, close the account and refund any deposits.
Responsible Gambling FAQ
Quick answers to the questions players most often ask about safer-gambling tools at Monster Casino.
What is the minimum age to play at Monster Casino?
Player Question
You must be at least 18 years old to register or play. We use third-party age and identity verification on every account, and we will close any account where age cannot be confirmed and refund deposits made by under-18s.
How do I set a deposit or loss limit?
Player Question
Log in and go to My Account → Responsible Gambling. Choose Deposit Limit or Loss Limit, pick a daily, weekly or monthly amount, and confirm.
- Lowering a limit is applied immediately.
- Raising or removing a limit triggers a 24-hour cooling-off and a final confirmation step.
How do I stop receiving marketing emails and SMS?
Player Question
Open My Account → Communication Preferences and untick the channels you no longer want (email, SMS, push). You can also click the unsubscribe link at the bottom of any email. Opting out is processed without affecting your gameplay or any pending withdrawals.
How do I self-exclude from Monster Casino?
Player Question
Go to My Account → Responsible Gambling → Self-Exclude and choose a period: 6 months, 1, 2 or 5 years. You can also email our support team to request self-exclusion.
Once active, the exclusion cannot be reversed until the chosen period ends. Any remaining real-money balance can be withdrawn before the exclusion takes effect.
What is GAMSTOP and how is it different from account self-exclusion?
Player Question
GAMSTOP is the free, national online self-exclusion scheme. One registration at gamstop.co.uk excludes you from every UKGC-licensed online operator in Great Britain - not just Monster Casino - for 6 months, 1 year or 5 years. We strongly recommend GAMSTOP for anyone serious about stopping online gambling.
Where can I get free, confidential help right now?
Player Question
The National Gambling Helpline run by GamCare is available 24/7 on 0808 8020 133 - free, confidential, no judgement. You can also use live chat at begambleaware.org, or contact Samaritans on 116 123 if you are in emotional distress.
Gambling can be addictive. Please play responsibly. Monster Casino is operated by ProgressPlay Limited and licensed by the UK Gambling Commission (account number 39335). Players must be 18 or over.
If you, or someone you know, needs help with gambling, contact the National Gambling Helpline on 0808 8020 133 (free, 24/7) or visit begambleaware.org. To self-exclude from all UK-licensed online operators in one step, register with GAMSTOP at gamstop.co.uk.